Teller - Avenue M (Part-Time)

Job Locations US-NY-Brooklyn
Job ID 2020-1421
Regular Part-Time
Retail Banking (All Retail Positions)


Provide quality customer service to clients and assist customers with account inquiries and transactions. Ensure accurate and timely service to customers.


  • Provides account services to clients by receiving deposits and withdrawals, cashing checks, selling cashier’s checks and money orders, answering questions in person or by telephone, referring to other bank services.
  • Cross-sell bank products by answering inquiries, informing clients of new products or services; leverage Tell-A-Friend.
  • Comply with bank operations and security procedures by participating in all dual control functions.
  • Maintain client confidence and protect bank operations by keeping bank and client information confidential.
  • Monitor and adhere to operational controls, including legal, corporate and regulatory policies and procedures to ensure safety and security of client and bank assets.
  • Develop and execute action plans to improve operational controls and mitigate controllable losses while maximizing client advocacy
  • Drive efforts in the branch to identify and implement service behaviors and plans that improve overall client experience.
  • Resolve or refer escalated client complaints/issues promptly and effectively.
  • Participate in effective lobby and line management to deliver exceptional customer service.
  • Create a warm, welcoming and friendly environment for clients and co-workers.
  • Demonstrate a positive can-do attitude and develop a client first culture.
  • Support sales/service activities within the branch by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc.
  • Foster teamwork in the branch to ensure a positive employee and overall client experience.
  • Partner closely with Assistant Branch Manager to develop a robust referral culture.
  • Provide support to Assistant Branch Manager by attending and/or leading daily operational meetings.
  • Assist in creating a strong sales, service and operation’s culture.
  • Partner with Assistant Branch Manager in leading the execution of scorecard goals.
  • Meet regularly with Assistant Branch Manager to discuss service plan, goals, and strategies for referring clients; solicit feedback and coaching to optimize performance.
  • Assist in providing in-branch service to support service excellence and generate sales leads.
  • Actively participate in branch meetings.
  • Contribute to team effort by accomplishing related results as needed.


  • High school diploma/GED or equivalent work experience or education; previous banking experience preferred.
  • Exceptional customer service orientation.
  • Some clerical, administrative, cash handling, sales or customer service experience.
  • Demonstrated knowledge of customer service principles.
  • Referring to client needs.
  • Effective written and oral communication skills; excellent interpersonal and organizational skills.
  • Basic computer skills – be able to interact with clients around banking technology


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