• Branch Manager - Greenpoint

    Job Locations US-NY-Brooklyn
    Job ID 2019-1230
    Regular Full-Time
    Retail Banking (All Retail Positions)
  • Summary

    The Branch Manager is responsible for overall branch leadership and performance, with a focus on building, supporting, and expanding relationships with Dime’s small business clients. S/he will work directly and indirectly with our clients and partners to identify and implement optimal, client- focused solutions. S/he will create a professional, talented team dedicated to achieving Dime’s short- and long-term objectives.



    • Develop sales plans that are aligned with overall business targets and priorities; communicate priorities and promotions to team members.
    • Plan micro-marketing activities in coordination with Regional Director and small business partners.
    • Drive outbound sales activities, including building a referral network and relationships with COI’s and business customers; represent Dime in the community.
    • Stay informed about local market dynamics, competitor actions and customer trends.
    • Drive individual production goals with target customers.
    • Deepen profitable small business relationships by introducing cash management, digital, and lending solutions that meet client needs.

    Customer Service

    • Ensure customers receive high quality service through ongoing coaching and monitoring of branch team activities and direct interactions with customers.

    Operational Excellence

    • Monitor and adhere to operational controls, including legal, corporate and regulatory policies and procedures to ensure the safety and security of customer and bank assets.
    • Continually seek ways to improve operational processes and performance. 
    • Internal and External Partners

    Internal and External Development

    • Cultivate relationships with business bankers to review their respective results and pipelines, drive sales and ensure all customer needs are met.
    • Accompany business bankers at networking events and customer meetings.
    • Engage in structured sales reviews and sales planning processes with Regional Director.
    • Build relationships with key partners and leaders in the community.

    People and Team Development

    • Inspire and create a motivating environment through coaching, mentoring, morning huddles, end-of-day meetings; role model the desired behaviors.
    • Set expectations for branch employees, and hold employees accountable for results.
    • Promptly address performance issues, working with retail leadership and HR as appropriate.
    • Lead hiring, performance management, compensation, communication and evaluation of branch staff.
    • Coordinate staff schedule and review overall staffing plan.
    • Lead and coach business bankers; facilitate meetings to enable business bankers to exchange insights and integrate service; ensure business bankers are fully integrated into the branch.



    • Bachelor’s degree (preferred) or equivalent combination of education and banking experience
    • Polish speaking a plus
    • Minimum 5 years banking experience , with at least 3 years managerial experience
    • Proven track record of driving sales, both individually and as leader of a sales team
    • Proven ability to build high performing sales and operations teams
    • Demonstrated success influencing and leading across all levels of an organization
    • Business banking experience, credit skills (preferred)
    • Customer service orientation
    • Excellent written and verbal communication skills, particularly in times of change
    • Strong influencing and negotiating skills
    • Knowledge and understanding of banking industry and operations
    • Excellent organizational and time management skills
    • Strong critical thinking and problem solving skills
    • Adaptable, agile, tenacious
    • Expertise with digital solutions
    • Ability to quickly learn business processes, systems, industry, competitive landscape 



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