• Assistant Branch Manager - Brooklyn Heights

    Job Locations US-NY-Brooklyn
    Job ID 2019-1210
    Regular Full-Time
    Retail Banking (All Retail Positions)
  • Summary

    The Assistant Branch Manager provides supportive leadership to the Branch Manager and Branch Staff. S/he plays an integral role in achieving sales, service, and operational performance goals. Ensuring adherence to compliance and regulatory requirements, operational controls, and preventing or mitigating controllable losses through effective and efficient management and development of branch staff and processes are critical accountabilities of this role.



    • Monitor and adhere to operational controls, including legal, corporate and regulatory policies and procedures to ensure safety and security of clients, employees, and bank assets.
    • Develop and execute action plans to improve operational controls and mitigate controllable losses while maximizing customer advocacy.
    • Conduct daily process to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance as applicable.
    • Foster supportive, collaborative teamwork among all branch employees to drive overall positive experiences for clients and employees.
    • Adhere to staffing guidelines to effectively manage resources across all hours of operation.
    • Provide coaching to branch staff to effectively and accurately complete assigned tasks and job-related activities.
    • Recognize, reward, and reinforce outstanding employee performance.
    • Identify and develop high performing employees in order to build bench strength.
    • Identify and address performance/behavior issues in a timely and decisive manner.
    • Drive efforts in the branch to identify and implement service behaviors and plans that improve overall client experience.
    • Resolve escalated client complaints/issues promptly and effectively, and identify “teaching moments” for staff development.




    • Bachelor’s degree (preferred) or equivalent combination of education and experience

    • Minimum 3 years operations experience, preferably in banking

    • Minimum 2 years managerial experience

    • Proven track record of achieving operational performance objectives

    • Proven ability to build high performing sales and operations teams

    • Demonstrated expertise in the design and application of operational controls

    • Attention to detail

    • Strong time management and organizational skills

    • Coaching, employee development, and performance management skills

    • Ability to build strong working relationships at all levels of the organization

    • Resource management/scheduling ability

    • Strong knowledge and understanding of retail banking risk management protocols

    • Knowledge of, and ability to apply, banking regulations

    • Ability to prioritize multiple demands

    • Strong critical thinking and problem solving skills

    • Ability to quickly learn business processes, systems, and internal policies & procedures



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