• Teller (Floater)

    Job Locations US-NY-Bayside
    Job ID 2018-1057
    Type
    Regular Full-Time
    Category
    Retail Banking (All Retail Positions)
  • Summary

    Provide quality customer service to clients and assist customers with account inquiries and transactions. Ensure accurate and timely service to customers.

     

    Responsibilities

    • Provides account services to clients by receiving deposits and withdrawals, cashing checks, selling cashier’s checks and money orders, answering questions in person or by telephone, referring to other bank services.
    • Cross-sell bank products by answering inquiries, informing clients of new products or services; leverage Tell-A-Friend.
    • Comply with bank operations and security procedures by participating in all dual control functions.
    • Maintain client confidence and protect bank operations by keeping bank and client information confidential.
    • Monitor and adhere to operational controls, including legal, corporate and regulatory policies and procedures to ensure safety and security of client and bank assets.
    • Develop and execute action plans to improve operational controls and mitigate controllable losses while maximizing client advocacy.
    • Drive efforts in the branch to identify and implement service behaviors and plans that improve overall client experience.
    • Resolve or refer escalated client complaints/issues promptly and effectively.
    • Participate in effective lobby and line management to deliver exceptional customer service.
    • Create a warm, welcoming and friendly environment for clients and co-workers.
    • Demonstrate a positive can-do attitude and develop a client first culture.
    • Support sales/service activities within the branch by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc.
    • Foster teamwork in the branch to ensure a positive employee and overall client experience.
    • Partner closely with Assistant Branch Manager to develop a robust referral culture.
    • Provide support to Assistant Branch Manager by attending and/or leading daily operational meetings.
    • Assist in creating a strong sales, service and operation’s culture.
    • Partner with Assistant Branch Manager in leading the execution of scorecard goals.
    • Meet regularly with Assistant Branch Manager to discuss service plan, goals, and strategies for referring clients; solicit feedback and coaching to optimize performance.
    • Assist in providing in-branch service to support service excellence and generate sales leads.
    • Actively participate in branch meetings.
    • Contribute to team effort by accomplishing related results as needed.

    Qualifications

    • High school diploma/GED or equivalent work experience or education; previous banking experience preferred.
    • Bilingual English-Chinese
    • Exceptional customer service orientation.
    • Some clerical, administrative, cash handling, sales or customer service experience.
    • Demonstrated knowledge of customer service principles.
    • Knowing how to refer to client needs.
    • Effective written and oral communication skills; excellent interpersonal and organizational skills.
    • Basic computer skills – be able to interact with clients around banking technology.
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